Get Started using Mobile Security Service (MSS)

Because there is a wide variety of camera phones on the market,  RealSafe.net is unable to support or otherwise advise subscribers on the operation of their respective camera phones.

For this reason we ask that if you have any difficulties navigating through your phone menus please refer to your phone’s manual and/or call your service provider for assistance.

E-mail:

Technical Support

Prerequisite:

Camera-Phone &

Photo Service

After conferring with your cell phone carrier for assistance and ensuring that your phone is operating properly, and you are still having difficulties sending your photos to RealSafe.net, please contact our Customer Service Department.   Be sure to include your cell phone number, a detailed description of the issue and how to contact you. 

Once you sign up for RealSafe.net MSS services, you will receive a membership confirmation 

e-mail and instructions to start your service. 

Step 1

Enter RealSafe.net’s email address into your address book.  When you create a contact name for Realsafe.net’s address we suggest that you place a "1" in front of the name so that it will always appear first on your contact list.

• Example Address Book Entry:

  • Name:  1RealSafe (if your address book allows for first and last names, put it both name fields)

  • E-Mail:  Realsafe.net's e-mail address supplied with membership

Note:  By doing this RealSafe.net should always appear first in you address book contacts, making is easier and faster to find and send a photo to Realsafe.net.   Please check with your carrier for other convenient ways to pre-program your phone for ease of use. 

Step 2

The first photo that you send to RealSafe.net should be of yourself.  This way we will have a photo record of you for identification purposes. Send your name with your picture in the text portion of your email.  Each time you send a photo to Realsafe.net you will receive an e-mail, confirming that RealSafe.net received your photo.

Please check your phone’s manual or call your service provider for help on sending e-mails and photos e-mails.

Example: Send a photo e-mail

To:           Realsafe.net's e-mail address supplied with membership

Subject:   New member

Text:        [your full name]  e.g. John W. Smith

Picture:    (your personal photo here)

Note:  Some model phones are capable of sending voice messages as well as text.  If you choose to send a voice message, it must be a separate email from the photo e-mail.  Due to the wide variety camera phone systems, RealSafe.net may not be able to open the voice file if it is sent in the same e-mail with a photo.

Helpful Hints

1. Your camera phone has settings to adjust the quality level of the picture taken.  If you use the lowest quality setting, your picture message will be sent quicker.   It takes less time to send low-resolution pictures.  You may want to preset the default photo quality (resolution) of your camera phone prior to your scheduled meetings.

2. Do not end the call, turn off your phone, or close your flip phone, until the message is completely sent.  If you do you will cancel the e-mail and RealSafe.net will not receive your information.

3. Just prior to your meeting when you are not feeling rushed, you may send an e-mail, using text to enter the name of the person you are meeting, their phone number, the address where you are meeting, and any other important data.  Then when you meet with the customer/ stranger/vendor/etc., all you need to do is send another e-mail with the photo.  The two e-mails will be stored adjacent to each other because of the time and date stamp storage feature.

4. When you are taking the photo make sure that you are not shooting into the sun to avoid your subjects face appearing in a shadow.

5. Depending upon your make and model phone, some camera phones will allow you to start and save an unsent e-mail allowing you to resume the process at a later time.  If your camera phone has this ability, start a picture e-mail, put in Realsafe.net's members e-mail address and save the unsent e-mail.  If needed at a later time, you may resume the e-mail process, include the new photo and press send.